Urban Mattress: An Inventory Management Case Study
Inventory management doesn’t sound sexy, but challenges in this area eat at a Retailers profits, such as it did with Urban Mattress. They were challenged with what is only growing in importance, providing consumers a unified experience across diverse mediums (in-store, website, amazon, outlet, etc). Thus, tracking their inventory status across their locations, warehouse(s), and online channels was becoming increasingly difficult to the point of loss profit estimated to be over six figures annually. Some of the main areas they saw these efficiencies were:
- 10% decrease in inventory discrepancies. Historically they had a disjointed inventory across their locations and having everything centralized in an easy to track/report system as significantly decreased inventory loss.
- 5% increase in sales. Often times sales team didn’t have confidence in their inventory which translated into lost sales opportunities.
- Delivery chaos. Everything was manual on scheduling/tracking deliveries that increased significantly their operational cost as well as loss inventory.
The ability to automatically sync customer orders across multiple sales channels into a centralized inventory management tool creates the confidence needed to increase sales and offer a customer experience you can be proud of.